Frequently asked questions

Lexya is a platform that facilitates the purchase and sale of textbooks for university students. 📚 

It is a one-stop-shop where students can buy and sell textbooks, wheter new, used or e-textbooks. 💡💙

Lexya is an online platform. You don't need to take your car, bike or bus!

Everything is accessible from here: https://id.lexya.co 💙
 

👉🏻 Go on : www.lexya.co

✅ Click on Sign-up (on the top right) 

🎓 Find your university, choose your username and password 

📩 Confirm your university email in your student mailbox ;

And voilà !

If you need help, please let us know. You can write to our team on our Facebook Page. ✌🏼💙

You don't want to have the hassle of selling your textbooks but you would still like to get money for it? 

With our buy-back program, we offer you to buy your used textbooks in a few clicks. Click here to receive your online quote! 💰📚

Our mission is to help student save time and money in all areas of your student life! If you want discounts from local businesses, it's right there : www.lexya.co/rabais.✌🏼💙

The referral program allows you to earn rewards 🎁 by inviting your friends to use Lexya.

How to invite friends? It's super simple:

• Share your referral link 📤
• Tell your friend to sign up using your link ✅
• Earn rewards 🎉

To view the complete Referral Program Guide, click here.

We offer 4 different formats:

• New book ⭐️
• EBook 👩‍💻
• Used book (transactions between students) 🤝
• Lexya Certified Book (used book, certified quality and delivered to your home) ✅

We suggest you wait for the first class to make sure the book is compulsory by your teacher! ✌🏼

For New and Certified Lexya books, all you have to do is put your item in the basket and complete the steps to place your order. Your book will be mailed ASAP! 📦 🚚

For Used book transactions, you will receive with the book seller's information immediately after your reservation. You can then communicate with each other by text 📲 or email 📩 to plan the transaction.

For Digital books, we will share your book reading information with you by email immediately after your order. 👩‍💻 👨‍💻

 

 

Used Book 📘

• The transaction is done between two students
• Payment is made during the transaction
• The contact is made by text / email

Lexya Certified Book 📗

• The transaction is done directly online
• Payment will be made on the platform
• Your book will be sent to your home, by post, in less than 48 hours

Return

If you order the wrong book or if you no longer need the book you ordered, there is no stress! Write to us within 14 days of the original date of your purchase and we'll refund your payment.

You simply have to send us a return request by writing to us at the following address: [email protected] 📩

* Only the return costs are at the buyer's expense.

 

Non-Recovery

It is YOUR responsibility to track your package and make arrangements with purolator in the event of any delivery problem. In the event that the package is not collected, it will be returned to us.

* charges will apply if ever this occurs 💵

It is important to let you know that usually Purolator requires a signature, so if there is no one to collect the package, it may be dropped off at your nearest drop-off point. You are once again responsible for checking the availability of your package and / or requesting another delivery attempt.

Track your shipment 🚐

Contact Purolator 📦

Call Purolator 📞: 1-888-SHIP-123

Lexya Certified used books are used books so you should not expect the digital code inside. However, some manuals still contain the activation code. Write us on Facebook before placing your order if you would like to validate this information with the team! ✌🏼

It is YOUR responsibility to track your package and make arrangements with purolator in the event of any delivery problem. In the event that the package is not collected, it will be returned to us. Please note that a fee of $ 15 will apply if ever this occurs 💵

It is important to let you know that usually Purolator requires a signature, so if there is no one to collect the package, it may be dropped off at your nearest drop-off point. You are once again responsible for checking the availability of your package and / or requesting another delivery attempt.

Track your package 🚐

Contact Purolator 📦

Call Purolator 📞: 1-888-SHIP-123

 

As per the name, you get to buy your book and send it back at the end of the semester! With the send it back option, the goal is for you to pay less now, but also to avoid any stress stemming from having to sell you book at the end of the semester.

Yes! As long as your annotations are clean and subtle, and that the highlighting is not exaggerated, it's allowed! Put simply, you can highlight a few important words or phrases, but no complete pages or paragraphs. If you aren't sure, contact us! 😉

In those events, you'll have to pay the balance to cover for the full price of the book, as well as a administrative fee. For example, if you paid 50$ at the beginning of the semester for your send it back book, and that this book is worth 100$ brand new, you'll have to pay a 50$ balance as well as a small 10$ charge that acts as the administrative fee.

• A book that does not respect the rules about highlighting and note taking ;
• A book with torn or missing pages ;
• A book that has been wet ;
• A severely folded cover ;

If ever you send us back a damaged book, we'll contact you to let you know about the situation and you will have 30 days to come and get it to our warehouse. We will also be able to send it over mail to your charge.

We'll do our very best to remind you at the end of the semester. Yet, if you are late, a prorated penalty will be applied according to the number of late days. It's pretty much like it used to work for movie rentals! 🙃

No worries, the Purchase - Send it Back option was thought with these situations in mind. If you want to keep your book, just send us an email before the due date at [email protected]. We'll simply charge the remaining balance to pay on your book compared to the new market price. ✌🏼

For example :
You paid $ 30 for your book in Purchase - Send it Back at the start of the session.
The value of the new book at that time is $ 100.
If you want to keep your book, we'll charge you the balance of $ 70 ($ 100- $ 30)

 

* a management fee of $ 5 will also be applied.

Lexya lets you buy all your E-textbooks in one place! 🎉

After your purchase, you will receive an access code that will allow you to access your digital book. All the instructions related to the procedure to activate your code and access your book will be provided to you by email within 24 hours of completing your transaction.

Afterwards, we will remain at your disposal if you have any questions, but you'll see, it's super simple! 🙂

All books and other digital files purchased from Lexya are copyrighted works. You acknowledge and agree by purchasing an eBook that it may only be used for personal / private purposes and may not be shared or resold under any circumstances. 🙅🏼‍♀️

Any reproduction or otherwise made available for these purposes constitutes a material copyright infringement and could result in serious legal proceedings. You agree not to circumvent or otherwise undermine the technical measures to protect downloaded books.

Basically, it's really a lot of paperwork and we don't want to have to do this to you! Please be smart 🤓

Lexya unfortunately does not offer refunds or exchanges for digital products purchased through the Lexya web platform 👇🏼

Here are the two exceptions where lexya could reimburse your digital book;

1. If during the download, a reading error occurs preventing you from reading your book.
2. If you haven't downloaded the book and want a refund for the eBook within 14 days of purchase

For the refund to take place, the book MUST NOT be downloaded !! 🚫

We know how eager you are to receive your books to start your classes! That's why we do everything we can to get your books to you as quickly as possible. 🚚💥

As soon as your order is processed in the warehouse, you will receive a confirmation and follow-up email in order to know the arrival date of your package.

• Shipping is free on all orders over $ 75
• The delivery charge is $ 10 for orders under $ 75
• Delivery delays are 2 to 5 working days.

All our deliveries are made with Purolator Express. If you have any questions about your delivery, you can write to us at [email protected].

If you order the wrong book or if you no longer need the book you ordered, there is no stress! Write to us within 15 days of the original date of your purchase and we'll refund your payment.

* Only the return costs of $ 10 are at the buyer's expense.

Refunds will be credited to the original payment method of the purchase.

In order to exercise the right of return, make sure that the returned products are in their original condition, complete with their packaging and everything that was included in your package. Books must not have been damaged and must not show any signs of wear.

Unfortunately, if the return falls outside of the 15 day period or if they are not in their original condition, Lexya will not be able to accept the returned products and will not be able to issue your refund.

__

Return / refund request

To make your request simply send us a return request to the following address: [email protected] 📩

Make sure to include in your email:

• Your order number
• The book you would like to return / get refunded
• The reason for your return

To make your request simply send us an email at the following address: [email protected] 📩

Make sure to include in your email:

• Your order number
• The book you would like to return / get refunded
• The reason for your return

If there is ever an error in your order, a breakage, a defect or any other problem and we have proof that the book has never been used, we will be able to help you without problem. The request must be made as soon as possible after receipt of the book. 👇🏻

Write to us at [email protected] 📩

It is your responsibility to track your package and to contact Purolator in the event of any delivery problem. If the package is not collected, it will be returned to us.

* charges will apply if ever this occurs.

It is important to let you know that Purolator usually requires a signature, so if there is no one to pick up the package, it may be dropped off at your nearest drop-off point. You are once again responsible for checking the availability of your package and / or requesting another delivery attempt.

Track your package 🚐

Contact Purolator 📦

Call Purolator 📞: 1-888-744-7123

You simply have to register at https://id.lexya.co and you will be able to put your books for sale on the platform. 🙂

Once registered / logged in, here are the steps to put on sale:

1. Go to the "Sell a book" section
2. Find the book you want to sell (If you can't find it, write to us and we'll add it!)
3. Determine the quality of your book in four simple questions
4. We then suggest a selling price according to the quality of your book and our wise calculations. We also present you the value of the new book so that you have a better idea of the market price. You have the freedom to choose the selling price you want!

No membership, no monthly plan or hidden fees and no margin taken on the sale of your used books.

It's simple, the platform is 100% free and you all keep profit in your pockets! 💃🏼 🕺🏻

Books that meet one or more of the following conditions are not accepted 🙅‍♂️ 🙅‍♀️

• Torn up
• Wet (water, coffee, tomato juice, etc.)
• Missing page (s)
• Missing cover
• Pages glued together
• Unpleasant odor

When a student wants to buy your book, we will send you their information by email and/or text, according to the preferences you have determined in your Profile! 📲

You will then be able to get in touch with this person to proceed with the transaction. 🤝 📚

If you have books to donate, you can write to us on our Facebook page so that we can share with you the directions to bring them to us. 🙂

All the books are donated to a Montreal organization that makes sure to give them a second life. The books are either sent to other countries of the Francophonie which are in need or recycled! ♻️ 🙏🏻

Come chat with us on our Facebook page or send us an email at [email protected]

Cheers! ✌🏼💙