Returning a book purchased on Lexya
If you realize that you made a mistake in your order, or if you regret your purchase after a few days, no worries!
2 options are available to you:
1. Return your book to our warehouse (Free!)📍
First of all, you can bring your books to our warehouse for free. Our address is: 33-1375 rue Frank-Carrel, G1N 2E7, in Quebec.
2. Complete your return form below, then mail your order back 📦
You simply have to fill out the return form below, then we will give you a return shipping label so you can mail back your book by post. Note that an amount of $10 will be deducted from your refund if you choose this method of return.
Some criteria to consider:
- Returns must be made within 15 days of the delivery date;
- Your book must be in its original condition (the digital code cannot be used, no plastic must be removed, no signs of wear, etc.);
- Don't forget to include your order details sheet in your shipment;
- A $10 return fee will be applied if you decide to return your book by mail (see FAQ);
* A little advice: if you need a new book quickly, we suggest you fill out this return form and place a new order. As soon as we receive your return, we will issue your refund.
Format to use:
--> Order #: LEXYA12345
--> ZIP CODE: A1A 1A1
If you have any questions, write to us at [email protected], making sure to give us as many details as possible about your order.